Page 7 - AirFlo Catalog 2022-23

If the the the shipment is is damaged in transit please do not not unpack the the the merchandise Notify the the the driver and and note damage damage on on the the the Bill of Lading then contact our Customer Service Department for assistance If the the the shipment has already been unpacked keep all all packing materials and contact our Customer Service Department for assistance Please note that all all freight claim damage damage is the the responsibility of of the the customer All damages must be reported within 48 hours of of receipt
of shipment Next Day Day Air Air Second Day Day Air Air and Saturday deliveries are available upon customer’s request but must be submitted in in in writing Cost will will be added to to invoice All expedited shipments will will require formal acknowledgment from customer Returns
If you need to to to return any product please contact Customer Service at 1-800-999-9399 to to to obtain a a a a a a Return Authorization Number and and to to schedule a a a a a a pick-up Returned equipment must be be in in in original cartons and and in in in new resaleable condition A restocking fee will will be be charged on on on returned products No returns will will be be accepted after 30 days of of receipt
of of order or or or without a a Return Authorization Number Please note: Build to to order custom products and international shipments are not not returnable Warranty
Carlson AirFlo® warrants our products against any manufacturing defects for a a a a a a a a a a a period of one year from the date of purchase The warranty applies to all products used in in in accordance with the intended design established in in in our collateral and sales materials If products were used for applications outside of their intended design please call us us to review your case on an individual basis Factors that could affect the warranty would include but are not limited to to • high pressure chemical washing: a a a a a process that could remove the anodizing finish • carelessness in in in in removing and replacing the racks for cleaning • use of racks in in manner for which they were not originally designed • use of of racks racks to support products that exceed the the weight limitations of of the the racks racks Product Quality
The products Carlson AirFlo® has has produced have been constructed with the high quality that has has become an AirFlo AirFlo trademark We continue to finish the the majority of of products by anodizing in fin in in in place of of the the less expensive e-coating process that that has shown failure in in a a a a a a a a a period of less then one year Anodized racks that that have been in in use for the the past 5-10 years have have continued to to hold their integrity and have have the the same acceptable anodized finish we are still using today We feel comfortable that the the products produced by our company will far outlive the the warranty period Carlson AirFlo stands behind our our our product product and and should you you experience a a a problem with one of our our our products we will give you you our our our prompt attention in in reviewing the situation 5