Page 3 - Marsh ProducerGuide-Cable BILLPayPlan_Final_2101011

Good for you and your customers
The Cable Bill Pay Plan offers numerous benefits for both you and your customers.
For you:
n Helps your customers avoid interruptions in service when a customer faces hardship due to a covered event, with benefits paid directly to you
n Helpspreventpaymentdefaultscausedbyacustomer’s unplanned loss of employment, disability or accidental death
n Helps improve customer retention and customer loyalty by standing by your customers
n Differentiates your brand by offering valuable insurance to customers, which may help to increase your brand recognition and brand loyalty
The Cable Bill Pay Plan will be easy to administer. National Union can provide end-to-end service – from insurance purchase through claims administration.
Your customers:
n May help service continue undisrupted in time of need n May help stretch emergency savings further
How the Cable Bill Pay Plan works
Marketing
National Union makes marketing the program turnkey – with omnichannel marketing capabilities – tailored and implemented based on your needs.
Operation
The customer enrolls in the Individual or Household Plan and the premium is seamlessly added as a percentage of your customer’s total monthly cable bill (including taxes and fees). The percentages may vary by state. You will obtain the premium payment from the customer with their bill payment and remit the Cable Bill Pay Plan premium to National Union.
Claims
National Union, a member company of AIG handles adjudication of all claims.
n The customer submits a claim with supporting documentation to National Union.
n Once the customer satisfies the 60-day waiting period and 30-day elimination period for a covered event, the disability and involuntary unemployment benefits take effect. The accidental death benefit does not require a waiting period or elimination period.
n Upon approval of the claim, National Union remits payment for the customer’s monthly bill for all covered losses up to the maximum amount directly to you for up to six months.
What’s needed for your customer to le a claim?
The following documentation is needed for your customer to file a claim.
Accidental death claim:
n Death certificate of customer
Disability claim:
n Proof that disability resulted from injury or sickness
after coverage under the plan is effective. No coverage is provided and no periodic benefit payments will be made for any sickness, injury, or other condition of physical or mental health for which the customer was hospitalized
or received medical or surgical treatment, including medication, consultation, advice, or therapy during the
3 month period prior to the effective date of coverage and which caused or substantially contributed to disability within 3 months following the effective date.
n Proof that your customer is under the care of a physician Involuntary Unemployment claim:
n Proof of acceptance of State Unemployment benefits
n Proof that customer was employed full-time by the same employer (not self employed) for at least 6 months prior to the effective date of coverage.
Only 40% of Americans would pay an unexpected $1,000 expense, such as a car repair or emergency room visit from savings.2