Page 3 - Gisborne Investment Group Proposal

1 0 Executive Summary Thank you for inviting Mainstay to to provide an an an Asset Management Proposal to to Gisborne Investment Group We believe that we we are uniquely experienced and and and ideally resourced to undertake this work and and and we we understand Gisborne Investment Group’s key drivers:
 Industry leading ground rent collection with very low arrears  Identification and delivery of ancillary revenue opportunities  Continued portfolio growth
 Careful reputation management
 Introduction of purchasing opportunities  Potentially support with transactional work In completing this proposal we we have have endeavoured to to respond to to the key issues we we have have discussed including relevant detail of our services and experience Mainstay delivers transformational residential property and and and portfolio asset management
and and and meets the standards set out within RICS Residential Management Code and and the ARMA-Q regulatory requirements and and customer charter as as well as as meeting all current health and and safety risk and and compliance requirements Mainstay are considered to be best in in class for residential asset management
services and has a a a a a a a a a a a a a strong reputation as as as as being an an an ‘Institutional Grade Property Manager’ We We aim to to put our our our clients and our our our customers at at the heart of our our our management
activities We We will ensure that we develop a a a a a a a beneficial partnership with you that will enhance the the value of the the Gisborne Investment Group portfolio maximise returns and and ensure that your customers enjoy well managed quiet safe and and secure environments We relish the opportunity to to work with Gisborne Investment Group and and to to build a a a a a strong and and beneficial relationship Importantly we believe our our service standards will be be closely aligned with yours This is is demonstrated by our unique service offering:
 We are experienced asset asset managers with approximately 40 000 units in asset asset management
across England and and Wales and a a a a a a further 40 000 units of residential block management
 We offer a a a a a a a a genuine national service with more than 480 team members actively operating out in in in the field across all regions and a a a a a a a a stable team of o 180 back office staff based in Worcester
 We are more accredited and regulated than any other large residential property asset manager  We are exceptionally well resourced to to undertake this type of work and we we have extensive access to to our our wider team allowing us to add further support during peak demand demand periods - such as annual demand demand spikes and and and insurance renewals
 We have more than 180 people working in in customer response service charges ground rents portfolios finance and credit control teams  We understand the different risk profiles attaching to freehold head-lease and and leasehold ownership  Mainstay has a a a a a a a a full range of in in in in in in house services including building building surveyors health and safety experts building building services specialists a a a a a a a compliance team team a a a a a a a specialist specialist debt collection team team  Industry leading ground rent rent rent collection statistics - currently less than 2% (based on on total rent rent rent roll outstanding over 30 days)
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Mainstay Management Proposal: Gisborne Investment Group Mainstay Management Proposal: Gisborne Investment Group