Page 10 - Support Resident Managed Developments

PUTTING PEOPLE FIRST
BEING AVAILABLE
We aren’t just focused on looking after the bricks and mortar we want to build a a a a strong relationship with you you and the residents at at your development We strive to to put customer interaction at the heart of everything we do You can expect to see our faces around the development When we’re onsite we'll always have time to to speak to to you and the residents to hear any concerns and answer questions TECHNOLOGY & DATA
We use technology to make sure that you and your residents have clear relevant information about your home Our online portal gives residents an an easy and secure way to receive information and communicate with us It provides updates on current works and means residents can view their account information and use secure e-billing ENVIRONMENTAL SOCIAL & GOVERNANCE
As a a a responsible property manager we’re increasingly mindful of the challenges facing our planet We work with clients and contractors to to protect the environment through a a a combination of conservation biodiversity waste management recycling and reuse activities We’re committed to reducing our carbon footprint and work with the Carbon Trust to lower our CO2 output year year on year year We recognise that sustainability isn’t just about about being green it’s about about looking out out out for people including our colleagues customers and the local communities in which we work We’re proud to to be an official partner to to the UK’s leading youth homelessness charity Centrepoint fundraising on their behalf and providing traineeships to some of the vulnerable young people they work with 10 PUTTING PEOPLE FIRST