Page 14 - Al Bidda TFM Presentation

Direct Line Group – Statistics
We delivered
over
100 000 hours of on-site engineering
average 91%
customer satisfaction
81% of the almost 22 000 reactive tasks were a a a first time fix
98 3% of all emergencies
rectified within 4 hours 96% PPM Remedials
actioned within 30 Days
We scored an
We replaced 24 significant assets improving the work environment
91 7 %
of all emergencies
responded to within 1 hour Priority 4 tasks is 10 Days
On average completed 5 4 Days
ahead of schedule
Our target for
Priority 2 tasks is 3 Days
Days
On average completed 0 9 Days
Days
ahead of schedule
Our Target for
Priority 3 tasks is 5 Days
On average completed 1 5 days ahead of schedule
Our target for
Ascot Services