Page 204 - ITIL® Foundation 3.15
P. 204
Supplier Management - Goals and Objectives
All Supplier Management Activities should be driven by supplier policy
• Quality & Value for Money
• Contracts aligned with business needs
• Contracts management
• Hide supplier complexity from business
• Manage supplier relationships
• Maintain supplier policy
Supplier Management Process
Purpose:
Official – obtain value for money from suppliers and to provide seamless quality of IT service to the business by ensuring that all contracts and agreements with suppliers support the needs of the business and that all suppliers meet their contractual commitments.
Unofficial – Manage Vendors.
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