Page 2 - New and Emerging Customer Types

New and Emerging Customer Types
In this topic we will consider the new customer types that are emerging to deliver primary and community-based services.
Two population-based care models are central to delivering the vision of the NHS Five Year Forward View: Integrated Primary and Acute Care Systems (PACSs) and Multispecialty Community Providers (MCPs).
The PACS and MCP vanguards now cover about eight per cent of England. However nearly all the sustainability and transformation partnerships (STPs) involve population-based accountable care models of this kind.
NHS England would like this integrated care model approach to grow to 25% next year and up to 50% by 2020. (NHS England 2016)
Introduction
The relationship between commissioner and provider used to be a binary one. In other words, between a single commissioner and a single provider. However, in October 2014, NHS England Five Year Forward View (NHS England 2014) was published, setting out the new direction of travel for the NHS. The Five Year Forward View (FYFV) will soon be replaced by the new Ten-Year Plan, due to be published in December 2018.
It was recognised that one size does not fit all, but closer working together to break down the division between primary, secondary, community care and mental health services and possibly social care, would lead to better care for patients, better use of limited resources and make more clinical and financial sense.
Click on the link below to give you an introduction to some of the new customer types you will begin to see emerging across the health and care landscape.
https://www.youtube.com/watch?v=BFJzCemX7AM
The new care models envisage multiple providers and commissioners working together to provide services for a given population under a shared budget. There are different contractual and organisational models available for realising these aims.
In this paper we will review Multi speciality Community Providers (MCP’s) and Primary and Acute Care Systems (PAC’s), as well as a reviewing how budgets are set at a population level.
The new models of care that are emerging are all based on the integration of care. This will mean bringing care from hospital, specialist services such as cancer care, primary care and
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