Page 7 - New and Emerging Customer Types

Integrated primary and acute care systems Multispecialty community providers Enhanced health in care homes
Urgent and emergency care
Acute care collaborations
Primary and Acute Care Systems
As previously suggested, the Primary and Acute Care systems or PACs model is another new model of care from the FYFV.
The PACs model is similar to the MCP model in as much as it also provides a population- based care model with General Practice at its core.
The PACs models operates at four levels- see figure 4 below.
“Whole population level, urgent care, ongoing care and highest need.”
The model builds upon two key strategic enablers; staff and technology, empowering a wider range of staff to work in different ways by creating Multi-disciplinary teams (MDT’s), capable of redesigning services and creating sustainable and rewarding jobs, which ultimately drive efficiencies within the health care system.
The PAC’s model is a holistic approach to health and care, aiming at improving the physical, mental and social health and wellbeing of the local population.
The most obvious difference between the two models is that the PACs model will deliver hospital-based services in addition to all of the other services delivered through the MCP, including GMS services.
The four elements of the PAC’s model are nothing new. For example, optimising the treatment of patients with the highest need, with good and early intervention and well thought through early discharge plans, with a robust support structure, have in essence been available under the current system for some time. The innovation is in applying this, in a systematic way, across a whole geography, and supported by a new business model.
PACSs will increasingly form a common, identifiable model as they implement this framework in a systematic way, ensuring both the depth and the breadth of its components are implemented and across a wider range of services including specialist care.
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