Page 32 - CPB March 21st

Where should customer address their complaints?
Shaw Insurance Limited
Any complaint against Shaw Insurance should be addressed to the Compliance Officer of Shaw Insurance in the first instance. If you are dissatisfied with his reply, you may make a complaint to the Channel Islands Financial Ombudsman (’CIFO’). The complaint must be brought to CIFO within 6 years of the event or—if it is later than that—within two years when the complainant should have known that there was reason to complain. CIFO will try to resolve the case by mediation. If mediation does not work, CIFO will investigate the complaint and issue a decision. If the complainant accepts the decision, it will become legally binding on both parties. The Ombudsman can award compensation up to a maximum limit of £150,000.
The postal address of CIFO is
PO Box 114, Jersey,
Channel Islands, JE4 9QG and its email address is enquiries@ci-fo.org
F2 Financial Care
Any complaint against F2 Financial Care in respect of its conduct should be addressed to its compliance officer in the first instance. A copy of its complaints procedure is available on request. If you remain dissatisfied, a complaint may be made against F2 Financial Care to the Financial Ombudsman Service, Exchange Tower, London E14 9SR or telephone: 0800 023 4567