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Who uses live chat?
People who:
• Are not ready to speak to someone on the phone.
• Are online outside business hours.
• Have hearing difficulties.
• Don’t speak English as their first language.
• Want to look busy at work!
• Want an immediate response and don’t want to wait in a phone queue.
79%
of businesses say offering live chat has had a positive effect on sales, revenue and customer loyalty
of consumers are more likely to buy from a company if they offer live chat support
38%
Source: Kayako.com, Live Chat Statistics, June 2017
