Page 4 - AWCI Learner Handbook

CONTENTS
WELCOME.................................................................................... 2 LEARNER DECLARATON......................................................... 3 CONTENTS................................................................................... 4 CONTACT DETAILS....................................................................5 CODE OF PRACTICE...................................................................6 FEES............................................................................................... 6 GENERAL POLICIES................................................................... 6
Access and Equity............................................................. 6 Cancellation and Refund Policy........................................ 7 Withdrawal from Course...................................... 7 Other Circumstances............................................ 8 To apply for a refund............................................8 Complaints & Grievances..................................................8 Language Literacy and Numeracy Support....................... 9
Flexible Delivery and Assessment.................................... 10 Induction and Orientation................................................. 10 LearnerConduct.............................................................. 10 Learner Health.................................................................. 11 Drugs & Alcohol............................................................... 11 Learner Privacy................................................................. 11 Safety................................................................................ 12 Training and Development Standards............................... 13
LEGISLATION.............................................................................. 13 RECOGNITION OF PRIOR LEARNING.....................................14 RPL Application................................................................15 RPL Evaluation................................................................. 15 RPL Assessment...............................................................15 ASSESSMENT POLICY............................................................... 16 ASSESSMENT APPEALS POLICY.............................................16 MUTUAL RECOGNITION.........................................................17 RE-ISSUANCE OF CERTIFICATION.........................................17 CLIENT FEEDBACK AND QUALITY IMPROVEMENT......... 18 POLICY AND PROCEDURE MODIFICATIONS.......................19
AWCINSW Learner Handbook 03/18/V.1 - 4 -