Page 53 - Hollard Private Portfolio - Version 3.5

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Hollard Private Portfolio – Version 3.5 – 7 May 2024
Household contents
Alternative accommodation or loss of rent
We will pay the following if your home is uninhabitable after a valid claim:
○ Alternative accommodation
If your home is not rented out, then we will cover the cost of alternative accommodation for you, your live-in
domestic employees and domestic pets.
– We will decide on the alternative accommodation by considering the rental amount that would be
reasonable to charge for a property of the same value and location as your home.
– We will pay the reasonable costs we have agreed to for temporary accommodation in a guest house or
hotel for not more than 14 days, while we arrange alternative accommodation.
○ Rental income
– If you rent out your home or part of it to tenants, then we will pay the loss of the actual rental income
that you would have earned. You must give us evidence of a rental agreement to prove your loss of
rental income.
– Holiday letting: If you let out your home to paying guests, then this benefit does not apply to bookings
that have been cancelled because your home is uninhabitable. Please contact us if you need business
interruption cover under a commercial policy.
○ Rental shortfall
If your tenant cannot live in your home, you may be responsible for providing other similar accommodation for
them.
– If the cost of this alternative accommodation is more than the amount that the tenant would have paid
you, we will cover this difference in cost.
– We will only pay for the time that is left on your rental agreement or the time reasonably needed to
make your home habitable again, whichever is the shortest.
○ Conditions
The following conditions apply to the alternative accommodation or loss of rent benefits:
– We must agree that your home is not safe or suitable to be lived in (uninhabitable) because of a valid
claim under this cover section.
– We will only pay for the time reasonably needed to make your home habitable again, but not more
than the limit shown in the policy schedule.
– We will only pay for alternative accommodation OR loss of rent, unless part of your property is rented
out and you qualify for both benefits.
Baggage cover
We will cover the loss or damage of luggage while in the custody of the airline. We will also cover the cost of purchasing
reasonable emergency essential items of clothing and personal belongings when your luggage has been delayed,
misdirected or temporarily misplaced by the airline or airport outside your permanent place of residence.
Cover for purchasing reasonable emergency essential items requires written proof of delay from the transport provider,
as well as receipts of the purchased items. We will not cover delayed baggage on return to your permanent place of
residence.
Clearing-up costs
We will pay the reasonable costs to remove the remains of destroyed household contents and debris from your property
after an insured event. You may not remove any waste material or damaged property from the home without our
permission. The limit for this benefit is in addition to the sum insured of your household contents.
Credit/debit-card fraud
We will pay out for losses arising from the fraudulent use of your credit card or debit card during any 12-month period
of insurance.