Page 60 - Hollard Private Portfolio - Version 3.5

58 Hollard Private Portfolio – Version 3.5 – 7 May 2024
Household contents
Power surge
We will cover you for loss or damage to your household contents caused by an electricity power surge. Power surges
happen when the flow of electricity is interrupted, then started again, or when something sends electricity flowing
back into the system. The pay-out is limited to the amount stated in your policy schedule and cover is subject to the
installation of a surge arrester on the main electrical distribution board. Please refer to the Surge arrester requirements
under the Your specific responsibilities section for more details about our requirement for surge devices.
IMPORTANT: These conditions apply whether you are the owner of the building or a tenant.
Subsidence, landslip or ground heave – extended cover
You are covered for loss or damage to contents on your premises caused by subsidence, landslip or ground heave.
However, this cover does not apply when the subsidence, landslip or ground heave results from:
○ structural alterations, additions or repairs to your premises
○ defective or faulty design, materials or workmanship of the insured property
○ excavations, other than mining operations
○ removal or weakening of the support to your building
○ damage that already existed when your cover started.
If required, you will have to prove that the loss or damage was caused by subsidence, landslip or ground heave.
What is not covered
These exclusions are in addition to the exclusions shown in the General exclusions section. We will not pay a claim for
any of the benefits set out in the Household contents section of this policy that was caused by or related to any of the
following exclusions.
Accidental damage to software and data
The accidental damage cover provided under the included Accidental damage cover does not include loss or damage to
the operating system and software of electronic devices, such as cell phones, tablets, laptops, desktop computers, media
servers and handheld electronic devices, unless the device is physically damaged at the same time.
Alterations, renovations or additions to the building
We do not cover loss or damage to your household contents as a result of:
○ Accidental damage while alterations, renovations or additions are being carried out by a business that you have
hired to do this work.
○ Theft of your household contents when building alterations, renovations or additions are taking place, unless
there are visible signs of forcible or violent entry to or exit from the home.
○ Malicious damage or vandalism caused by the contractor to contents in unfinished parts of the building.
○ Cracking, collapse, subsidence, landslip or ground heave caused fully or partially by the alterations, renovations
or additions.
○ Water, storm or flooding of the home due to any unfinished alterations, renovations or additions to the home.
Blacklisted cell phones
There is no cover for loss of or damage to a cell phone that has been blacklisted by the service or network provider.
Chemicals, fertilisers and pesticides
We do not cover loss or damage caused by the use or application of chemicals, fertilisers and pesticides.
Contents in the open
We do not cover loss or damage to household contents left in the open unless the property is designed to exist in the
open.