Page 95 - Hollard Private Portfolio - Version 3.5

93
Hollard Private Portfolio – Version 3.5 – 7 May 2024
Cyber insurance
Tangible property and any consequential losses
We do not cover loss of or damage to tangible property and any consequential losses, including the loss of use of the
tangible property.
Threats by others
There is no cover if you were threatened by others to be physically harmed or injured and as an immediate and direct
consequence of such threat you gave away access information such as log-in, password, fingerprint, facial recognition or
alike to your computer system, online bank account, credit/debit card or mobile wallets.
Trade and economic sanctions
We cannot provide cover and we will not be liable to pay any claim or provide any benefit if that means we would not
comply with any sanction, banning or restriction under United Nations resolutions or the trade or economic sanctions,
laws or regulations of the European Union, as well as United Kingdom or United States of America, provided that these
are not in contradiction to the legislative requirements applicable to us. If we find out that you are subject to such
sanctions, we will cancel your policy from the policy start date or the date that you become subject to sanctions. We will
refund any premiums paid by you and will not pay any claims.
Transfers or transactions via a bank ATM
There is no cover for fund transfers or transactions via a bank ATM.
Upfront payments
There is no cover for loss of funds whereby you were falsely convinced to make payment upfront in return for payment,
goods or services at a later stage.
War, riot, strike and civil commotion
This insurance does not cover that part of any loss, damage, liability, cost or expense directly or indirectly arising from
the following (whether war is declared or not):
○ War, meaning armed conflict involving physical force:
– By a state against another state, or
– as part of a civil war, rebellion, revolution, insurrection, military action, or usurpation of power.
Or
○ Cyber operation, meaning the use of a computer system by, at the direction of, or under the control of a state
to:
– Disrupt, deny access to or degrade functionality of a computer system, and/or
– copy, remove, manipulate deny access to or, destroy information in a computer system.
Discharge of a nuclear weapon will be deemed to arise from war even if accidental.
Claims conditions
The conditions set out in the General terms and conditions: Claiming under this policy do not apply to the Cyber
insurance section. The conditions below apply to the Cyber insurance section.
○ How to claim
– Tell us right away
– Report theft of funds to the issuing bank or mobile wallet company within 48 hours of discovering the
theft.
– Report a crime to the police within 72 hours.
– You must do the following when you submit a claim:
▪ Provide evidence of the claim event and describe the likely consequences.
▪ Preserve any device hardware, software and digital data and make these available to us.