Page 3 - Non-motor Performance Report
P. 3
Executive Summary
1. Finance 2. Process 3. Customer 4. People
5. Projects
• Finance is finalising a claims costing model. Average processing cost per claim to be determined
• Average cost of non-motor claim is being validated and targets will be agreed and communicated
• A contract resource is being on-boarded in order to document claims processes across Hollard Insure
• Non-motor External loss adjusters and contractors, engineers, etc. panel being reviewed
• Non-motor Building Quantification Tool being evaluated
• Franchise Agreement and SOPs being defined and articulated
• Identifying and implementing ‘straight through’ non-motor claims opportunities
• Estimate and Open Claims Management requirements being documented and inventory level target being agreed
• Customer Service Strategy to be defined, articulated and agreed
• Non-motor claims structure proposal being evaluated
• Scorecards and job profiles being revisited
• Designing and developing technical training programme
• Designing and implementing CCU Project Methodology way of work
• Implementing loss adjustment capability (mobile and digital)
• Drafting business cases and flight plans for optimisation initiatives with IT
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