Page 29 - Policy Wording - Hollard Prestige Portfolio

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Hollard Prestige Portfolio – Version 1.5 – 19 June 2024
How we settle your claim
○ Additional information we may request on motor claims:
– the location of the vehicle
– copy of your driver’s licence
– names, addresses, ID numbers/licence details of drivers of your vehicle involved
– details of the owner/s of the other vehicle/s or property involved
– makes and registration numbers of all vehicles involved
– injuries sustained by any of the parties
– photographs of damage caused and the scene of the accident.
○ Windscreen claims
It is important that you use a Hollard-approved service provider to carry out windscreen repairs or replacement.
You must contact your broker and follow their instructions to have your windscreen replaced. You must have our
authorisation before you have the windscreen replaced or repaired.
○ If you do not comply with any of the points above we can reduce or reject your claim.
How to establish your loss
○ Establish that an incident took place
When making a claim you must be able to prove that an incident covered by your policy actually took place. If you
do not do this, we will not be able to pay your claim.
○ Describe your loss or damage
You must also give us accurate and full details of what was lost, stolen or damaged and give us proof of value and
ownership for items claimed.
○ When you have a claim
Usually allowing us, a repairer or an expert appointed by us, to look at what is damaged is all that is needed to
prove your loss. We may ask you for proof of ownership and value of items claimed for.
○ Things you must do
– If we ask you to, you must talk to or meet with an expert we choose, such as a claims assessor, investigator
or repairer.
– Allow us to arrange for experts to assess the damage and to quote on repair or replacement.
– Provide us with a quote for repair or replacement if we ask for this. If you use our recommended repairers
(when available), there is no need to obtain your own quotes.
– Consult an expert if we ask for this and provide any information the expert requests.
– Allow us to contact your security company and have access to your keypad to verify alarm activation.