Page 30 - Policy Wording - Hollard Prestige Portfolio

28 Hollard Prestige Portfolio – Version 1.5 – 19 June 2024
How we settle your claim
○ Other things you must do
– You must promptly give us any information and help we require to handle the claim. This can include
agreeing to be interviewed and providing relevant documents we ask for (for example, proof of ownership).
– You must either drive (if it is safe to do so) or let us move your vehicle to one of our assessment centres
or repair facilities, or another location nominated or agreed to by us, so we can assess the damage and
process your claim.
– You must allow us to recover, salvage or take possession of your vehicle.
– If we ask you to, you must at tend court to give evidence.
– You must lay a charge due to the dishonesty of any member of your family or immediate household,
domestic employees or contract workers, whether acting alone or in collusion with others.
Your co-operation is extremely important. If you do not co-operate we may reject your claim or we may be unable
to assess and pay your claim.
How we set tle your claim
○ Claims preparation costs
The insurance of each section of this policy is extended to include costs reasonably incurred by you in producing
and certifying any particulars required by us to substantiate the amount of any claim, limited to the amount stated
in the schedule. These costs can be incurred only with our writ ten permission.
○ Claim set tlement basis
– We may decide to compensate you by:
•
repairing
•
replacing
•
paying cash, or
•
any combination of these.
– Our maximum compensation is limited to the amount stated in the schedule, less any excess stated in
the schedule. If we replace or repair, we will not be obliged to do so exactly but only as circumstances
reasonably allow. If we repair or replace any loss or damage we may use any supplier or repairer of our
choice.
– In the event of a jewellery or watch loss, we may use a manufacturing jeweller to replace the item; should
you choose the cash set tlement, our indemnity to you would not exceed the amount for which they are
able to replace the item.
– Before we finalise or set tle any claim we may require you to sign an agreement of loss.
– If any item claimed for is financed, our responsibility may be to pay the finance company first.
– If we have paid a claim all salvage and recoveries will become our property.