Page 92 - Hollard Private Portfolio - Version 3.4

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How to claim
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Tell us right away
Report theft of funds to the issuing bank or mobile wallet company within 48 hours of discovering the theft.
Report a crime to the police within 72 hours.
You must do the following when you submit a claim:
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Provide evidence of the claim event and describe the likely consequences. Preserve any hardware, software and digital data and make these available to us.
Cyber insurance
Losses related to games, gambling sites or subscriptions
We do not cover any loss related to crypto-currencies, credit bought or earned within a game or gambling site or a subscription purchased online.
Patents, trademarks or copyrights
There is no cover for misappropriation, theft or violation of any intellectual property with respect to patents, trademarks and copyrights.
Payment card not in your possession
We will not cover theft of funds where you are in not in possession of your payment card.
Scheduled downtime or planned outages
We do not cover scheduled downtime or planned outages of the computer systems.
Tangible property and any consequential losses
We do not cover loss of or damage to tangible property and any consequential losses, including the loss of use of the tangible property.
Threats by others
There is no cover if you were threatened by others to be physically harmed or injured and as an immediate and direct consequence of such threat you gave away access information such as log-in, password, fingerprint, facial recognition or alike to your computer system, online bank account, credit/debit card or mobile wallets.
Trade and economic sanctions
We cannot provide any cover if that means we would not comply with trade or economic sanctions. If we find out that you are subject to such sanctions, we will cancel your cover from the cover start date or the date that you become subject to sanctions. We will refund any premiums paid by you and will not pay any claims.
Transfers or transactions via a bank ATM
There is no cover for fund transfers or transactions via a bank ATM.
Upfront payments
There is no cover for loss of funds whereby you were falsely convinced to make payment upfront in return for payment, goods or services at a later stage.
War, riot, strike and civil commotion
There is no cover for loss of funds relating to strike, riot or civil commotion or war, including acts of foreign enemies, hostilities or warlike operations (whether war is declared or not), civil war, invasion, insurrection, rebellion, revolution or military coup.
Claims conditions
The conditions set out in the General terms and conditions: Claiming under this policy do not apply to the Cyber insurance section. The conditions below apply to the Cyber insurance section.
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Hollard Private Portfolio – Version 3.4 – 17 Aug 2023