Page 57 - Hollard Namibia – Motor & Household Policy Wording

Vehicles
Specific conditions when a claim is approved
Replacement parts
o If your vehicle is still covered by the manufacturer’s warranty, a service- or a motor plan - we will repair your vehicle according to manufacturer’s specifications. Where we replace window glass we may use glass which was not supplied by the original manufacturer but which meets SABS safety and quality standards.
o If your vehicle is no longer covered by the manufacturer’s warranty, a service- or a motor plan, we may authorise the use of new parts or parts which are consistent with the age or condition of your vehicle. This may include the use of aftermarket replacement parts.
o If any damaged part needs to be replaced which forms part of a set, we will only pay for the replacement of the actual damaged part.
o If a part needed for the repair of your vehicle isn’t available in Namibia as a standard (ready-made) part, we will pay an amount equal to the value of that part. We will also pay all reasonable costs to transport the part (but not by air).
o We will not be responsible for any additional costs incurred as a result of part supply delays.
You must effect repairs in the time period specified
Repairs must commence within 3 (three) months of the date on which we approved the repairs. Should the repairs not commence within the 3 month period due to your delay, we shall only be liable for the agreed amount of repairs as at the date of our approval and you will be liable for the balance.
Your contribution towards the repairs
You may have to pay a contribution towards the cost of repairs or parts where the repair or replacement parts put the vehicle in a better condition than it was prior to it being damaged.
You always pay the first amount, or excess
You must always pay the first part of any claim settlement amount. This is known as the excess and is stated in the SCHEDULE. You must pay the excess even if you believe you were not at fault.
Your bank may take part of your payout
If the vehicle is financed by a credit provider we may make payment towards your debt up to the maximum amount of the sum insured or retail value, whichever is the lesser, net of the excess and any other deductions.
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