Page 27 - Personal Underwriting Mandates & Guidelines - Binder product rules & addendums - Version 1

Motor Claims Procedures
driver has been successfully certified, he/she is issued with a medical certificate valid for 1 (one) year from date of issue. My office will then endorse the expiry of the medical requirements at the rear of the metal driver’s licence. Please, note that, the foregoing applies to the holders of Zimbabwean driver’s licence as long as they are driving Zimbabwean registered PSV’s both within and outside of Zimbabwe.
The foregoing requirements for holders of Zimbabwean driver’s licences do not apply in the case where the PSV that is being driven has a foreign registration. If a holder of a Zimbabwean driver’s licence for PSVs wants to drive non-Zimbabwean registered PSVs, then they must meet the PSV requirements obtainable in the country of which the PSV is registered. As a South African PSV driver driving a South African registered PSV, may drive on Zimbabwean roads with a South African registered PSV on the strength of his/her South African PrDP. Likewise, a Zimbabwean PSV on South African roads should be allowed passage as long as his/her Zimbabwean PSV driver’s licence has a valid medical endorsement at the rear.”
2.5 Validity of licences
If a driver's licence is lost, stolen, destroyed or defaced one may apply for a temporary document B1-5 from the Department of Home Affairs. This will serve as a valid driver's licence until the identity document is replaced.
A form RID or TDL issued by a testing centre is valid for a period of 2 (two) months and replaced by the original learner's or driver's licence.
A driver's licence is valid for 5 (five) years, while a learner's licence is valid for a period of 18 (eighteen) months from the date of issue.
An endorsement by court on a driver's licence is valid for 3 (three) years as from the date when the endorsement was made.
2.5.1 If there is any cause for suspicion, email the details of the driver's licence to Hollard for verification on the microfiche facility.
If the licence is handwritten, the licence must be verified on the microfiche or with the Department of Home Affairs.
2.5.2 If no trace of the licence exists at any of the above facilities, advise the claimant that he must produce documentary proof of having a valid driver's licence, i.e. a letter from the driver's licence testing centre where the driver was tested for the licence, confirming the existence and validity of such a licence.
2.5.3 Check that the licence has not been endorsed by any of the local authorities; if it has, refer to the policy conditions.
3. ACCIDENT OWN DAMAGE
3.1 The following documents should be submitted, in addition to the completed claim form, at the inception of the claim:
3.1.1 copy of driver’s licence (both sides), and front page of identity document (ID) or passport, together with any other related documents pertaining to the specific driver’s licence held by the driver
3.1.2 professional driver’s permit (PrDP), if vehicle is insured/used as a taxi, is a bus or a goods-carrying vehicle
3.1.3 verification from the claimant as to whether the vehicle is driveable.
3.1.3.1 If the vehicle is not driveable, obtain the exact location of the vehicle and ask the claimant if he is in a position to arrange for the vehicle to be towed to the nearest approved panel beater (refer to Hollard’s Procurement Pages website for a full list of service providers – https://procurement.hollard.co.za/).
3.1.3.2 Obtain 2 (two) quotes from an approved panel beater if the vehicle is driveable. Immovable vehicles – only 1 (one) quote.
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