Page 47 - Personal Underwriting Mandates & Guidelines - Binder product rules & addendums - Version 1

Non-motor Claims Procedures
7.3.3 Burst geysers
7.3.4 Water damage in fire claims
7.3.5 Burst pipes (where this is covered).
7.4 Moisture control is effected by the use of dehumidifiers, and in the process it prevents rot (dry as well as wet) from setting in, as well as rust and corrosion. There have been examples of parquet flooring being salvaged due to this process. Surplus water is removed, general clean-up measures are taken and then the dehumidifiers are set to work. What makes this process attractive is that normal life can continue while the drying out takes place.
7.5 Other benefits include that it is:
7.5.1 faster
7.5.2 cost effective
7.5.3 less damaging
7.5.4 less disruptive as there is no use of heat.
8. GEYSER CLAIMS
There has been a fair amount of discussion relating to geysers, how a claim might occur, when cover is valid or not, etc.
8.1 Insurance policy wordings usually provide cover for geysers.
8.1.1 Loss or damage to geysers by an insured peril provided that:
8.1.1.1 the insurer's liability in terms of this loss be limited to policy specification
8.1.1.2 where applicable, an excess is applied, as specified.
8.2 At all times remember:
8.2.1 bursting, overflowing or escape of water or oil from fixed tanks, geyser apparatus or pipes including bursting of pipes inside the house due to severe cold or as a result of unusually high pressure but excluding bursting of pipes due to corrosion. Many policies exclude pipes in total.
8.2.2 corrosion: a chemical act or process that eats away by degrees, especially rust. This can also include the action that lime or any other substance may have on the pipes.
8.2.3 the policy exceptions are applicable to all sections of the policy and must be taken into consideration when dealing with a claim.
8.2.4 all contractors’ quotations/invoices must indicate the geyser make, size and serial numbers.
8.3 Geyser warranties: Each geyser has a warranty tag fitted to it, and where the warranty is still valid, the geyser claim should be redirected to the manufacturer of the original geyser and not to the scheme.
8.4 We would insist that the plumber attach the warranty tag to the invoice to ensure that he does not receive double payment for a claim, for example, both from ourselves and the manufacturer in terms of a warranty claim.
8.5 A warranty tag will contain the following information: H 10 **** 5
8.6 Always remember that thermostats, elements and valves are not included in the scope of cover as these are considered to be consumables, and are therefore not covered, unless specifically stated otherwise in the wording, or the insured is paying the additional premium for the cover.
8.7 A certificate of compliance (COC) requirement is mandatory for all new geyser installations (in all cases where a geyser has been replaced). The COC is to ensure compliance in the industry, protect the consumer and because it forms part of the Plumbing Industry Registration Board’s (PIRB) constitution.
H or V indicates that it was a H=horizontal or V=vertical geyser
10 Indicates the month of manufacture, in this example the 10th month (October)
**** Will indicate the year of manufacture, for example 1996
5 Will indicate the period of warranty, in this example 5 (five) years.
Full Binder Claims Mandates and Guidelines – V3: 2019 Page | 45