Page 3 - Encumbrances Explained
P. 3
F IN A N C E R EF ER EN C E G UI D E
REQUEST TO CLOSE A PURCHASE ORDER
Occasionally after a vendor invoice is paid, a Purchase Order will remain in a dispatched (active) status resulting in a remaining
balance for which the vendor will not seek further payment. This can happen for a variety of reasons, including:
• Prices change after the Purchase Order was issued
• One or more items on the order may not be available
• The quantities changed after the Purchase Order was issued
• The scope of service changed after the Purchase Order was issued
When this happens, the department will need to manually request via Emory Express that the Purchase Order be closed.
Click here for the Compass job aid on closing a PO.
For additional help or to provide feedback, please contact the Finance team via a ServiceNow Finance
General Inquiry.
EMORY ADVANCEMENT AND ALUMNI ENGAGEMENT | FINANCE REFERENCE GUIDE | Updated 9.1.21 2
