Page 117 - Arrow Marketing - Tough Duck 2024 Catalogue

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HIGH-VISIBILITY GUIDE POLICIES 111

cSA/AnSI
CSA Z96 (Canadian) Quality Policy Shipping & Handling

Tough Duck is committed to providing a high Our goal is to ensure you receive your order in PoLIcIeS And contAct InFormAtIon
CLASS 1 CLASS 2 CLASS 3 degree of value and continually improving an efficient and economic manner.
processes to better customer satisfaction.
We are committed to focusing on customer The following shipping guidelines are
provided. Please contact Customer Support
CSA Class 1 Level 2 CSA Class 2 Level 2 CSA Class 3 Level 2 demand and standards requirements for the for additional information or questions on
design, manufacture, and distribution of available shipping methods.
premium garments.
Shipping within Canada ‑ Orders are shipped
The inherent quality means our apparel is via UPS, FedEx or Purolator unless the customer
built to last, yielding years of service to requests a different courier.
our Customers and a long life span. The longer Shipping within the USA ‑ Shipping in the USA
our gear is serving hard‑working people, the is FOB Pembina, ND. Orders are shipped using
less material goes to the landfill. UPS or Fed Ex unless the customer requests a
different courier.
Return Policy
Shipping charges are based upon delivery to most
Lowest body coverage and Moderate body coverage and Substantial body coverage Tough Duck offers a 90‑day return policy from urban areas. There may be additional charges for
good visibility. better visibility. and best visibility. the date of purchase on apparel and accessories. out‑of‑ordinary locations. Shipping charges are
Garments must be returned in their original subject to change based on the delivery address
Garment must have, at Garment must cover the Garment combines Class packaging and be in resalable condition to and the shipping method.
minimum, reflective stripes entire upper torso and be 2 requirements with the qualify for a credit to your account.
on the shoulders and around made of background material addition of stripes when worn The following fees are applied to all orders:
the waist. Other Class 1 coloured fluorescent orange, with Class 3 Level 2 bottoms. We do not accept returns that are altered or • n additional $10.00 service charge is
A
garments could be a top green or red. Provides 360° visibility. embroidered, damaged through abuse/misuse, or applied to orders under $150.00
made of non‑hi‑vis material Stripes must be of retro‑ show excessive use. Returns are not available on
A
with high visibility or reflective or combined clearance or liquidations. Refunds are subject • n additional $5.00 fee is applied for approved
retro‑reflective stripes. performance materials. to a 15% restocking fee of the purchasing paid garment and apparel Drop Ship requests
Provides 360° visibility. price, plus any applicable sales tax, unless
Provides 360° visibility. Contact Support
otherwise prohibited by law.
Customer support is available Monday ‑ Friday
We do not credit shipping or handling fees.
ANSI 107 (American) The customer is responsible for return from 9:00 ‑ 5:00 PM CST. Our team can be
reached by one of the following methods:
shipping charges.
LOCAL PHONE: (204) 942‑3494
ANSI TYPE O (OFF-ROAD) ANSI TYPE R (ROADWAY) ANSI TYPE E A return authorization number is required to TOLL‑FREE: (800) 665‑3369
CLASS 1 CLASS 2 & 3 (ENSEMBLE ITEMS) return the product. Any product returned to Tough
Duck without a return authorization is considered EMAIL: sales@toughduck.com
ANSI Type O Class 1 ANSI Type R Class 3 ANSI Type E an unauthorized return and may not be eligible Please note that customer support offices are
for a credit. Please contact Customer Support to
request a Return Authorization number. closed during Canadian statutory holidays.

CONTACT INFORMATION

Address: At Tough Duck, we try our best to ensure accuracy of all
Workers not required by Workers exposed to Additional garments that add 85 Adelaide Street descriptions, photographs, details, colors, specifications, and
law to wear hi-vis apparel roadway traffic. to visibility. Winnipeg, MB R3A 0V9 fabrics, but errors can occur. As well, due to our Constant
but may still work in an Vehicle traffic travelling When worn with a class 2 garment Canada Improvement Policy, the garments pictured in this catalog are subject
environment with moving above minimum speed. meets class 3 requirements. to change without notice.
equipment, vehicles and Phone:
hazards. Medium to high volume of (204) 942‑3494 Tough Duck and Design is a registered trademark of Winnipeg Pants
vehicle traffic.
Vehicle traffic travelling & Sportswear Mfg. Ltd.
slower than Roadway speed. Worker awareness focused Toll-Free Phone:
(800) 665‑3369
Low volume of vehicle traffic. on tasks, not traffic.
Complex traffic pattern.
Worker awareness focused on Email order:
vehicle traffic. Provides 360° visibility. sales@toughduck.com
Straightforward traffic pattern. Website: Tough Duck is located within Treaty No. 1 Territory, the traditional lands of
Provides 360° visibility. TOUGHDUCK.COM the Anishinaabe (Ojibway), Ininew (Cree), Oji‑Cree, Dene, and Dakota, and is the
Birthplace of the Métis Nation and the Heart of the Métis Nation Homeland.