Page 127 - Empowerment Approach Handbook 2024 2025 with videos
P. 127

Calm, Connect, Support: Key Principles






  Get calm

  – or get help (change face).





  Connect 2 Calm
  Say and do things which show you ‘get’ how things are for

  them and want them to feel good.

  Use supportive ‘team’ language.





  Don’t pitch a battle;
  instead, offer supports to get back on track.








  Stay curious.

  What are their unmet needs and weaker skills?





  It’s got to be good for everyone: maintain your own /
  others needs too: if they really cannot manage the

  expectations of that task/place, they need to be

  somewhere they can manage.
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