Page 101 - EA HANDBOOK 2024 2025 with videos

Follow-up for Progress: Key Principles

If you don’t follow-up, you’ll be forever mopping up
Consistency is the key
Make ‘Follow-Up’ part of your routine – not always when the child has

struggled – follow-up for the good stuff too.
If you do not follow-up, expect the problem to resurface.

WAIT! You wouldn’t put your hands in a boiling kettle

Wait until everyone is calm before you start a Coaching Conversation.
This may be the following day – or in complex cases, even longer.

Hands busy, eyes busy, brain free

Hold Coaching Conversations in low-threat locations.
A drive, a walk or whilst sat fiddling with dough can work well.
Try to lighten the mood. Keeping ‘hands and eyes busy’ but a free brain
can make it less intense.

Focus on staying in Positive Challenger, not blamer
Don’t fix
Share concerns using the Speak Up 4 Better Strategy
Use ‘I’ not you

Focus on the child finding solutions that will work for all.

a) Listen to understand b) Be the guide: Stop, Start, Action

Ask open questions and probe until you and the child really
understand what was behind the incident
Guide the child from what they want to stop to what they want to start.