Page 51 - The Art of De-Escalation

Support: Scoop, Divert, Substitute!

Scoop, divert, substitute is a useful strategy to help someone calm and

get back on track:

▪ We scoop the person towards us and help them feel supported (rather than

pushing them away by telling them to go and calm down somewhere).

▪ We divert them towards something which will help them to feel ok for the

moment.

▪ We help them to substitute any unhelpful ways of feeling good for more

helpful ones.