Page 80 - One Day INSET slides & videos to send
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Follow-up needs the patience and care of a surgeon!
What this looks What this looks
Skill Skill
like like
1 I introduce issues in a 3 I share my concerns in
a way that helps them
way that helps them to
stay calm and feel to feel supported:
supported: I say what I have noticed –
starting with the evidence of
When I raise issues, I use phrases what I see and hear.
such as:
I use ‘I’ not ‘you’ to stay as
‘Don’t worry, you’re not in trouble’ Positive Challenger, not blamer.
‘Don’t worry, I want you to feel I use connection phrases
good too.’ regularly to help.
I listen to understand, I invite them to
2 not to respond: 4 problem-solve in a way
they feel capable:
I listen in a way which aims to
really find out what life is like for I use phrases such as ‘I wonder
the young person. if you can work out a way in
which you feel good and I/others
I stay curious, asking questions to do too?
find out more.
When they respond with ‘Don’t
I don’t lecture, criticise or Good for me, good for you, good for everyone! know’, I have other phrases
persuade the person to think which are calm and positive yet
differently. also keep pursuing in a way that
is kind yet definite.
