Page 103 - EA HANDBOOK 2024 2025 with videos
P. 103
Follow-up needs the patience and care of a surgeon!
What this What this
Skill Skill
looks like looks like
I introduce issues in a I share my concerns in
1 way that helps them to 3 a way that helps them
stay calm and feel
to feel supported:
supported:
I say what I have noticed –
starting with the evidence of
When I raise issues, I use what I see and hear.
phrases such as:
I use ‘I’ not ‘you’ to stay as
‘Don’t worry, you’re not in Positive Challenger, not blamer.
trouble’
I use connection phrases
‘Don’t worry, I want you to feel regularly to help.
good too.’
2 I listen to understand, 4 I invite them to
not to respond:
problem-solve in a way
they feel capable:
I listen in a way which aims to
really find out what life is like for I use phrases such as ‘I wonder if
the young person. you can work out a way in which
you feel good and I/others do
I stay curious, asking questions too?
to find out more.
When they respond with ‘Don’t
I don’t lecture, criticise or know’, I have other phrases
persuade the person to think Good for me, good for you, good for everyone! which are calm and positive yet
differently. also keep pursuing in a way that
is kind yet definite.
