Page 91 - EA HANDBOOK 2024 2025 with videos
P. 91
Calm, Connect, Support: Key Principles
Get calm
– or get help (change face).
Connect 2 Calm
Say and do things which show you ‘get’ how things are for
them and want them to feel good.
Use supportive ‘team’ language.
Don’t pitch a battle;
instead, offer supports to get back on track.
Stay curious.
What are their unmet needs and weaker skills?
It’s got to be good for everyone: maintain your own /
others needs too: if they really cannot manage the
expectations of that task/place, they need to be
somewhere they can manage.
