Page 37 - De Escalation for Helen

Responding When Things Go Wrong

▪ Calm, Connect, Support (CCS) is about how to

respond in the moment. It is focused on helping the

child get back on track, keeping things calm and preventing

the issue from spiraling.

Think paramedic / A & E.

▪ We separate CCS from the other steps because it is

only when everyone is calm and rational that we should

move on to problem solving and coaching.

▪ Adults often make the mistake of trying to problem

solve too early - whilst the child is still emotional or

defensive and cannot think clearly.