Page 62 - De Escalation for Helen

Responding when things go wrong

GENERAL PHYSICAL VERBAL

▪In control, not controlling ▪Short, succinct statements – not

▪Strong, supportive leader too many words – keep it simple
▪On the side of the child ▪ Slower, quieter, clear
▪Maintaining control whilst also ▪Warm, kind, matter-of-fact
helping the child to feel a sense of ▪Low pitched

control – choice ▪The language of ‘TEAM’ - ‘we’
▪DON’T PITCH A BATTLE ▪On the child’s level rather than ‘you’.
▪To the side not facing
▪The aim is for the child to feel ▪Use name
▪Slow, calm movements.
they are understood and ▪Make connections by thinking of
▪Hands open, relaxed and
supported. anything positive you know
low
▪ Words and actions need to help about them
▪Giving space
the brain feel people are on their ▪Connect with their experience –
▪Not blocking an exit
side and we can find solutions say things which show you
▪Facial gesture
together. understand how things are for
warm/neutral (not too
▪ CREATE THE FEELING OF ‘TEAM’. them.
neutral due to possible
▪ Show you want to support by faulty neuroception)
▪ Ask: What could help you feel
offering specific manageable
better right now?
adjustments.
▪ Say: let’s help you to feel ok –
▪ Offer a drink of water or snack.
would being in a different space
▪Offer a different space / private
help? Make practical
area.
suggestions. Don’t pitch a battle.
▪ SCOOP, DIVERT, SUBSTITUTE

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