Page 34 - Geniecast Magazine June 2017

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LiveLabs Powered by Geniecast
Enhancing Customer Experience for Loyalty and Advocacy 7 EXPERTS • 4 DISTINCT PHASES • 1 LAB FOR EXCEPTIONAL CUSTOMER SERVICE
Implement a customer-centric culture in your organization with coaching and guidance from top customer experience experts. Prepare every department to recognize and address customer needs with education- based solutions targeting speci c areas of your business.
Learn how to:
• Implement social media customer service • Create a customer care program
• Develop effective communication
Human Resources: The New Rules for the Digital Age 10 EXPERTS • 10 DISTINCT SESSIONS • 1 LAB FOR HR PREPAREDNESS
In this personalized coaching package, address the problems facing your company’s human resources department and prepare your team to confront the challenges of the Digital Age.
Learn to:
• Build a next-generation enterprise • Hire, train, and retain top talent
• Form a lasting team
A Measured Approach to Millennials
9 EXPERTS • 4 DISTINCT PHASES • 1 LAB TO BUILD AN INCLUSIVE CULTURE FOR THE GENERATIONS
Generations are colliding in today’s workforce and problems arising from generation-based issues are costing companies. Geniecast’s customizable sessions with generational experts will teach your team how to:
• Bridge generational gaps
• Empower employees
• Show the generations how to productively work together
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