Page 21 - Geniecast LiveLabs: Customer Experience

Dealing With Dif cult People with Mary Schaefer
In her corporate career, Mary Schaefer started out as a computer programmer. Computers were so new at work in the 80’s. She really liked helping people feel con dent as quickly as possible, when they were worried about looking stupid or breaking the equipment. Mary decided the best place to help people this way was to go into human resources.
Mary concluded her 20-year corporate career as an HR manager serving a constituency of over 550 employees. She keeps up with her former cohorts and her clients who help her keep her coaching and training grounded in the reality of the workplace. Mary focuses on making the most of what the human beings who happen to be employees can contribute to an organization through their energy and creativity, while at the same time meeting their speci c needs for meaningful work.
There’s one in every crowd, right? Or sometimes more than one. But it doesn’t
have to be such a challenge. Whether at work, on a board, on a project team, or any circumstance that involves other human beings, Mary Schaefer will teach you
to manage challenging personalities.
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Gain an understanding of different types of challenges and why that matters
Reveal questions to ask to identify workarounds
Master a method to prepare and ready yourself for intense interactions