Page 25 - Lockton Total Rewards Practice
P. 25
Measure
Measure: Net Promoter Score ®
Illustrating promoters and detractors
Listening to your employees NPS can range from a low of -100 (if every employee is a detractor) to a
high of 100 (if every employee is a promoter)
Your team custom designs a listening platform in partnership with
Lockton’s tools and team. Collection and analysis of qualitative and
quantitative data allows leadership teams to understand: 9-10 7-8 0-6
• What do our employees want, need, and most value?
PROMOTERS PASSIVES DETRACTORS
• What will they give up to obtain their desired package?
(SCORE 9-10) (SCORE 7-8) (SCORE 0-6)
• How important is lexibility vs. compensation vs. medical?
Promoters (score 9-10) Passives (score 7-8) Detractors (score 0-6)
• How can we spend less, while improving employee engagement? are loyal enthusiasts, are satisfied but are unhappy employees
highly engaged, unenthusiastic who can damage your
• What low or no cost ideas will help our employees the most? practically part of your recruitment efforts
recruiting team
ENPS SCORE OVER 24 MONTHS
60
+60 60 POINT 40
INCREASE
NPS ® CHANGE IN EMPLOYEE NET eNPS Score
PROMOTER SCORE
0
25 Lockton Companies
Measure: Net Promoter Score ®
Illustrating promoters and detractors
Listening to your employees NPS can range from a low of -100 (if every employee is a detractor) to a
high of 100 (if every employee is a promoter)
Your team custom designs a listening platform in partnership with
Lockton’s tools and team. Collection and analysis of qualitative and
quantitative data allows leadership teams to understand: 9-10 7-8 0-6
• What do our employees want, need, and most value?
PROMOTERS PASSIVES DETRACTORS
• What will they give up to obtain their desired package?
(SCORE 9-10) (SCORE 7-8) (SCORE 0-6)
• How important is lexibility vs. compensation vs. medical?
Promoters (score 9-10) Passives (score 7-8) Detractors (score 0-6)
• How can we spend less, while improving employee engagement? are loyal enthusiasts, are satisfied but are unhappy employees
highly engaged, unenthusiastic who can damage your
• What low or no cost ideas will help our employees the most? practically part of your recruitment efforts
recruiting team
ENPS SCORE OVER 24 MONTHS
60
+60 60 POINT 40
INCREASE
NPS ® CHANGE IN EMPLOYEE NET eNPS Score
PROMOTER SCORE
0
25 Lockton Companies
