Page 40 - Aegion Value Plan SPDs
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Urgent Care Center Services
Often an urgent rather than an Emergency medical problem exists. Urgent Care services can be obtained
from a Network or Non-Network Provider. If You experience an accidental injury or a medical problem, the
Claims Administrator will determine whether Your injury or condition is an Urgent Care or Emergency Care
situation for coverage purposes, based on Your diagnosis and symptoms.
An Urgent Care medical problem is an unexpected episode of illness or an injury requiring treatment which
cannot reasonably be postponed for regularly scheduled care. It is not considered an Emergency. Urgent
Care medical problems include, but are not limited to, ear ache, sore throat, and fever (not above 104
degrees). Treatment of an Urgent Care medical problem is not life threatening and does not require use of
an Emergency room at a Hospital. If You call Your Physician prior to receiving care for an urgent medical
problem and Your Physician authorizes You to go to an Emergency room, Your care will be paid at the level
specified in the Schedule of Benefits for Emergency Room Services.
See Your Schedule of Benefits for benefit limitations.
Online Visits
When available in Your area, Your coverage will include online visits from a LiveHealth Online
Provider. Covered Services include a medical consultation using the internet via a webcam, chat or
voice. See Schedule of Benefits for any applicable Deductible, Coinsurance, Copayment and benefit
limitation information. Online visits are not covered from Providers other than those contracted with
LiveHealth Online. Non-Covered Services include, but are not limited to communications used for:
reporting normal lab or other test results;
office appointment requests;
billing, insurance coverage or payment questions;
requests for referrals to Physicians outside of the online care panel;
benefit precertification; and
Physician to Physician consultation.
Out-of-Network Services
When You do not use a Network Provider or get care as part of an Authorized Service, Covered Services
are covered at the Out-of-Network level, unless otherwise indicated in this Benefit Booklet.
For services from an Out-of-Network Provider:
The Out-of-Network Provider can charge You the difference between their bill and the Plan’s Maximum
Allowed Amount plus any Deductible and / or Coinsurance / Copayments;
You may have higher cost sharing amounts (i.e., Deductibles, Coinsurance, and/or Copayments);
You will have to pay for services that are not Medically Necessary;
You will have to pay for non-Covered Services;
You may have to file claims; and
You must make sure any necessary Precertification is done. (Please see Health Care Management
– Precertification for more details.)
How to Find a Provider in the Network
There are three ways You can find out if a Provider or Facility is in the network for this Plan. You can also
find out where they are located and details about their license or training.
See Your Plan’s directory of Network Providers at www.anthem.com, which lists the Doctors, Providers,
and Facilities that participate in this Plan’s network.
Call Member Services to ask for a list of Doctors and Providers that participate in this Plan’s network,
based on specialty and geographic area.
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Often an urgent rather than an Emergency medical problem exists. Urgent Care services can be obtained
from a Network or Non-Network Provider. If You experience an accidental injury or a medical problem, the
Claims Administrator will determine whether Your injury or condition is an Urgent Care or Emergency Care
situation for coverage purposes, based on Your diagnosis and symptoms.
An Urgent Care medical problem is an unexpected episode of illness or an injury requiring treatment which
cannot reasonably be postponed for regularly scheduled care. It is not considered an Emergency. Urgent
Care medical problems include, but are not limited to, ear ache, sore throat, and fever (not above 104
degrees). Treatment of an Urgent Care medical problem is not life threatening and does not require use of
an Emergency room at a Hospital. If You call Your Physician prior to receiving care for an urgent medical
problem and Your Physician authorizes You to go to an Emergency room, Your care will be paid at the level
specified in the Schedule of Benefits for Emergency Room Services.
See Your Schedule of Benefits for benefit limitations.
Online Visits
When available in Your area, Your coverage will include online visits from a LiveHealth Online
Provider. Covered Services include a medical consultation using the internet via a webcam, chat or
voice. See Schedule of Benefits for any applicable Deductible, Coinsurance, Copayment and benefit
limitation information. Online visits are not covered from Providers other than those contracted with
LiveHealth Online. Non-Covered Services include, but are not limited to communications used for:
reporting normal lab or other test results;
office appointment requests;
billing, insurance coverage or payment questions;
requests for referrals to Physicians outside of the online care panel;
benefit precertification; and
Physician to Physician consultation.
Out-of-Network Services
When You do not use a Network Provider or get care as part of an Authorized Service, Covered Services
are covered at the Out-of-Network level, unless otherwise indicated in this Benefit Booklet.
For services from an Out-of-Network Provider:
The Out-of-Network Provider can charge You the difference between their bill and the Plan’s Maximum
Allowed Amount plus any Deductible and / or Coinsurance / Copayments;
You may have higher cost sharing amounts (i.e., Deductibles, Coinsurance, and/or Copayments);
You will have to pay for services that are not Medically Necessary;
You will have to pay for non-Covered Services;
You may have to file claims; and
You must make sure any necessary Precertification is done. (Please see Health Care Management
– Precertification for more details.)
How to Find a Provider in the Network
There are three ways You can find out if a Provider or Facility is in the network for this Plan. You can also
find out where they are located and details about their license or training.
See Your Plan’s directory of Network Providers at www.anthem.com, which lists the Doctors, Providers,
and Facilities that participate in this Plan’s network.
Call Member Services to ask for a list of Doctors and Providers that participate in this Plan’s network,
based on specialty and geographic area.
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