Page 34 - Busey 2020 Benefits Guide
P. 34
Service Excellence is a ive- Busey’s Service Academy offers a ive-part educational curriculum aimed
part service training program at further enhancing the customer experience. All associates are eligible
outlining service expectations to enroll in this 10-month program each August. Each session focuses on
for associates. Incorporating a speciic aspect of service impacting internal and external customers. The
Busey Promise training, Service Academy is presented in both live and online formats with unique
this program offers eficient presentation styles catering to each medium.
and consistent training to
all associates—setting the
foundation for delivering on
our vision of service excellence.
Busey associates can use our LMS to access thousands of premiere video
tutorials from facilitators who are experts in their given ields. All LinkedIn
Learning courses are broken into short videos, so associates can focus on
a key topic of interest on their schedule and from any desktop or mobile
device. The courses include resources materials, allowing associates to
reinforce new knowledge with quizzes, exercise iles, and coding practice
windows.
Educational Opportunities
Knowing that it is in the best interest of the Company to have the most
knowledgeable staff possible to serve the needs of our clients, Busey
recognizes the beneits of assisting associates with opportunities to obtain
this knowledge. Busey encourages associates to enroll in business or job-
related classes to be taken outside normal working hours through local junior,
community, or four-year colleges and universities.
If the associate and the course(s) he or she is interested in taking meet the
eligibility requirements outlined in the Educational Opportunities program
found in the Personnel Policy Manual, Busey will reimburse or pay for all or
part of the tuition/fee expenses for two courses per semester.
34 2020 Benefits Guide
part service training program at further enhancing the customer experience. All associates are eligible
outlining service expectations to enroll in this 10-month program each August. Each session focuses on
for associates. Incorporating a speciic aspect of service impacting internal and external customers. The
Busey Promise training, Service Academy is presented in both live and online formats with unique
this program offers eficient presentation styles catering to each medium.
and consistent training to
all associates—setting the
foundation for delivering on
our vision of service excellence.
Busey associates can use our LMS to access thousands of premiere video
tutorials from facilitators who are experts in their given ields. All LinkedIn
Learning courses are broken into short videos, so associates can focus on
a key topic of interest on their schedule and from any desktop or mobile
device. The courses include resources materials, allowing associates to
reinforce new knowledge with quizzes, exercise iles, and coding practice
windows.
Educational Opportunities
Knowing that it is in the best interest of the Company to have the most
knowledgeable staff possible to serve the needs of our clients, Busey
recognizes the beneits of assisting associates with opportunities to obtain
this knowledge. Busey encourages associates to enroll in business or job-
related classes to be taken outside normal working hours through local junior,
community, or four-year colleges and universities.
If the associate and the course(s) he or she is interested in taking meet the
eligibility requirements outlined in the Educational Opportunities program
found in the Personnel Policy Manual, Busey will reimburse or pay for all or
part of the tuition/fee expenses for two courses per semester.
34 2020 Benefits Guide
