Page 5 - Aegion PPO SPDs
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Inform Member Services if You have any changes to Your name, address or family members covered
under Your Plan.
If You would like more information, have comments, or would like to contact the Claims Administrator,
please go to anthem.com and select Customer Support > Contact Us. Or call the Member Services number
on Your Identification Card.
The Claims Administrator wants to provide high quality customer service to our Members. Benefits and
coverage for services given under the Plan are governed by the Employer’s Plan and not by this Member
Rights and Responsibilities statement.
How to Obtain Language Assistance
Anthem is committed to communicating with our Members about their health plan, regardless of their
language. Anthem employs a Language Line interpretation service for use by all of our Member Services
Call Centers. Simply call the Member Services phone number on the back of Your Identification Card and
a representative will be able to assist You. Translation of written materials about Your benefits can also be
requested by contacting Member Services. TTY/TDD services also are available by dialing 711. A special
operator will get in touch with us to help with Your needs.
Verification of Benefits
Verification of Benefits is available for Members or authorized healthcare Providers on behalf of Members.
You may call Member Services with a benefits inquiry or verification of benefits during normal business
hours (8:00 a.m. to 8:00 p.m. Eastern Time). Please remember that a benefits inquiry or verification of
benefits is NOT a verification of coverage of a specific medical procedure. Verification of benefits is NOT
a guarantee of payment. CALL THE MEMBER SERVICES NUMBER ON YOUR IDENTIFICATION CARD
or see the section titled Health Care Management for Precertification rules.
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under Your Plan.
If You would like more information, have comments, or would like to contact the Claims Administrator,
please go to anthem.com and select Customer Support > Contact Us. Or call the Member Services number
on Your Identification Card.
The Claims Administrator wants to provide high quality customer service to our Members. Benefits and
coverage for services given under the Plan are governed by the Employer’s Plan and not by this Member
Rights and Responsibilities statement.
How to Obtain Language Assistance
Anthem is committed to communicating with our Members about their health plan, regardless of their
language. Anthem employs a Language Line interpretation service for use by all of our Member Services
Call Centers. Simply call the Member Services phone number on the back of Your Identification Card and
a representative will be able to assist You. Translation of written materials about Your benefits can also be
requested by contacting Member Services. TTY/TDD services also are available by dialing 711. A special
operator will get in touch with us to help with Your needs.
Verification of Benefits
Verification of Benefits is available for Members or authorized healthcare Providers on behalf of Members.
You may call Member Services with a benefits inquiry or verification of benefits during normal business
hours (8:00 a.m. to 8:00 p.m. Eastern Time). Please remember that a benefits inquiry or verification of
benefits is NOT a verification of coverage of a specific medical procedure. Verification of benefits is NOT
a guarantee of payment. CALL THE MEMBER SERVICES NUMBER ON YOUR IDENTIFICATION CARD
or see the section titled Health Care Management for Precertification rules.
5
