Page 67 - SHARJAH AIRPORT PR REPORT - JANUARY 2024

accredited as an age-sensitive institution by the Sharjah Age-Friendly City Program. It also
received the 2022-2023 Future Leaders Award from BEEAH Group, in recognition of its efforts
to support sustainability and address environmental challenges.

In the field of health, the airport achieved a 100 per cent rating in the assessment of the basic
capabilities of the International Health Regulations at GCC entry points. Additionally, the airport
renewed the ISO 9001, ISO 14001 and ISO 45001 certifications as well as ISO 10001, ISO
10002 and ISO 10003 Customer Service Charter specifications to enhance efficiency,
compliance and customer satisfaction through effective customer service procedures, complaint
processing and dispute resolution.

Sharjah Airport has also been awarded the readiness of public health and safety accreditation
by the International Airports Council (ACI), with the adoption of the customer experience at
airports – Level II, which emphasises its excellence in developing a strategic approach to
serving customers and improving passenger experiences. These awards and accreditations
reflect the airport’s efforts to achieve the vision of the Emirate of Sharjah in providing high-
quality services to travellers.

Sharjah Airport’s Expansion Project
In addition, Sharjah Airport Authority is continuing its expansion project, which is expected to be
completed by 2027. Through this project, the Authority seeks to address the substantial surge in
the number of passengers travelling through Sharjah Airport, while ensuring a distinctive travel
experience and providing top-notch services. In early Jan 2024, under the directives of His
Highness Sheikh Dr. Sultan bin Mohammed Al Qasimi, Member of the Supreme Council and
Ruler of Sharjah and in the presence of His Highness Sheikh Sultan bin Mohammed bin Sultan
Al Qasimi, The Crown Prince, Deputy Ruler and Chairman of Sharjah Executive Council, and
HH. Sheikh Sultan bin Ahmed bin Sultan Al Qasimi, Deputy Ruler of Sharjah, the cornerstone of
the New Passenger Terminal Expansion Project was laid at Sharjah Airport, the largest package
of a series of expansion projects with a total cost of AED 2.4 billion. The terminal expansion is
anticipated to increase the airport’s capacity to 20 million passengers, separate arrivals from
departures and raise the number of self-check-in and self-travel devices. Furthermore, it will
establish new roads and entrances, parking lots and other expansion and development
operations, aiming to enhance the quality of its services and to elevate the travel experience of
all passengers through Sharjah Airport.

https://www.aci-asiapac.aero/media-centre/news/travel-traffic-at-sharjah-airport-continues-to-grow-
and-achieve-new-figures-sharjah-airport-achieves-highest-performance-with-more-than-15-3-million-
passengers-in-2023