Page 80 - SHARJAH AIRPORT PR REPORT - JANUARY 2024

1/16/24, 9:31 AM Sharjah Airport records massive growth with over 15.3 million passengers in 2023 - GulfToday
to showcase its remarkable services and build trust in the sector as a preferred travel hub,
especially through its participation. The efforts were made mainly focusing on sustainable
infrastructure development, environmental sustainability standards compliance and leading
customer satisfaction service delivery. The Promising Generations Initiative, one of the most
notable initiatives launched by the Authority, experienced great momentum after the
graduation of the first batch of students and the success of the initiative at the strategic level
of Sharjah. The key goal of the initiative is to support the young generation in designing
innovative solutions for the airport and help them incorporate these ideas through appropriate
tools and guidance to them.

The year 2023 has brought outstanding achievements in the areas of sustainability, health,
safety and service to Sharjah Airport, which has won several local and international awards
and credits that emphasise the excellence and efficiency of its operations. The airport was
accredited as an age-sensitive institution by the Sharjah Age-Friendly City Program. It also
received the 2022-2023 Future Leaders Award from BEEAH Group, in recognition of its efforts
to support sustainability and address environmental challenges.

In the field of health, the airport achieved a 100 per cent rating in the assessment of the basic
capabilities of the International Health Regulations at GCC entry points. Additionally, the
airport renewed the ISO 9001, ISO 14001 and ISO 45001 certifications as well as ISO 10001,
ISO 10002 and ISO 10003 Customer Service Charter specifications to enhance efficiency,
compliance and customer satisfaction through effective customer service procedures,
complaint processing and dispute resolution.

Sharjah Airport has also been awarded the readiness of public health and safety accreditation
by the International Airports Council (ACI), with the adoption of the customer experience at
airports - Level II, which emphasises its excellence in developing a strategic approach to
serving customers and improving passenger experiences. These awards and accreditations
reflect the airport’s efforts to achieve the vision of the Emirate of Sharjah in providing high-
quality services to travellers.

https://gulftoday.ae/business/2024/01/15/sharjah-airport-records-massive-growth-with-over-153-million-passengers-in-2023 3/3