Page 90 - SHARJAH AIRPORT PR REPORT - JANUARY 2024

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build trust in the sector as a preferred travel hub, especially through its participation. The efforts were made
mainly focusing on sustainable infrastructure development, environmental sustainability standards

compliance and leading customer satisfaction service delivery. The Promising Generations Initiative, one of
the most notable initiatives launched by the Authority, experienced great momentum after the graduation of

the first batch of students and the success of the initiative at the strategic level of Sharjah. The key goal of
the initiative is to support the young generation in designing innovative solutions for the airport and help them
incorporate these ideas through appropriate tools and guidance to them.

Awards and Accreditation

The year 2023 has brought outstanding achievements in the areas of sustainability, health, safety and
service to Sharjah Airport, which has won several local and international awards and credits that emphasise

the excellence and efficiency of its operations. The airport was accredited as an age-sensitive institution by
the Sharjah Age-Friendly City Program. It also received the 2022-2023 Future Leaders Award from BEEAH

Group, in recognition of its efforts to support sustainability and address environmental challenges.

In the field of health, the airport achieved a 100 per cent rating in the assessment of the basic capabilities of

the International Health Regulations at GCC entry points. Additionally, the airport renewed the ISO 9001, ISO
14001 and ISO 45001 certifications as well as ISO 10001, ISO 10002 and ISO 10003 Customer Service

Charter specifications to enhance efficiency, compliance and customer satisfaction through effective
customer service procedures, complaint processing and dispute resolution.

Sharjah Airport has also been awarded the readiness of public health and safety accreditation by the

International Airports Council (ACI), with the adoption of the customer experience at airports - Level II, which
emphasises its excellence in developing a strategic approach to serving customers and improving passenger
experiences. These awards and accreditations reflect the airport's efforts to achieve the vision of the Emirate

of Sharjah in providing high-quality services to travellers.

Sharjah Airport’s Expansion Project
In addition, Sharjah Airport Authority is continuing its expansion project, which is expected to be completed

by 2027. Through this project, the Authority seeks to address the substantial surge in the number of
passengers travelling through Sharjah Airport, while ensuring a distinctive travel experience and providing

top-notch services. In early Jan 2024, under the directives of His Highness Sheikh Dr. Sultan bin Mohammed
Al Qasimi, Member of the Supreme Council and Ruler of Sharjah and in the presence of His Highness
Sheikh Sultan bin Mohammed bin Sultan Al Qasimi, The Crown Prince, Deputy Ruler and Chairman of

Sharjah Executive Council, and HH. Sheikh Sultan bin Ahmed bin Sultan Al Qasimi, Deputy Ruler of Sharjah,
the cornerstone of the New Passenger Terminal Expansion Project was laid at Sharjah Airport, the largest

package of a series of expansion projects with a total cost of AED 2.4 billion. The terminal expansion is

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