Page 387 - DUBAI MUNICIPALITY ENGLISH PR REPORT MAY 2024

LIFE
DEWA enhances the accessibility of People

of Determination with hearing disability to
its information and services

DEWA’s commitment to providing inclusive facilities, information and services for
People of Determination, on an equal basis with others. Image courtesy: DEWA
The number of DEWA employees trained in sign language has increased to
770 employees, 22 of whom hold a diploma in sign language
Press Release

May 23, 2024
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LIFE

Dubai, UAE: HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and
Water Authority (DEWA) emphasised DEWA’s commitment to providing inclusive
facilities, information and services for People of Determination, on an equal basis with
others. This is in line with the National Policy for Empowering People of Determination,

launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President
and Prime Minister of the UAE and Ruler of Dubai, to create an inclusive society that
ensures empowerment and a decent life for People of Determination and their families.

Our efforts also support the ‘My Community... a City for Everyone’ initiative, launched by
His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of
Dubai and Chairman of the Executive Council of Dubai, to transform Dubai into an
accessible city for People of Determination. DEWA has added a digital sign language
interpreter powered by Artificial Intelligence (AI) to enhance the accessibility of

information and translate the webpage content into sign language for People of
Determination (POD) with hearing disability. This feature is available on DEWA’s
website 24/7. This is part of DEWA also provides ‘Ash’ir’ service which is a dedicated
live video chat service where customers with hearing impairment can interact with

Customer Care Centre staff through sign language. This service is available 24/7 on
DEWA’s Smart App for iOS and Android platforms. The number of DEWA employees
trained in sign language has increased to 770 employees, 22 of whom hold a diploma in
sign language.

“We support the vision of the wise leadership to make the UAE the best country in the
world in caring for and empowering People of Determination. We work within the

https://www.zawya.com/en/press-release/companies-news/dewa-enhances-the-accessibility-of-
people-of-determination-with-hearing-disability-to-its-information-and-services-hk39hrjw