Page 26 - DGHR PR REPORT - APRIL 2025

4/25/25, 9:14 AM 94% of Dubai govt employees express optimism over impact of generative AI | TahawulTech.com
different levels, ranging from senior management to front-line employees. The report is based on a
detailed fieldwork conducted between October 2023 and October 2024 with responses received from
over 1531 public sector employees across at least 34 government departments in Dubai, along with in-
depth interviews conducted with Chief Artificial Intelligence Officers across the AI leading agencies in this
field. The report further analyses the likelihood of task automation and augmentation across different job
functions, assessing the employee characteristics that predict significant exposure to these impacts.

The important study complements global efforts to explore the impact of generative AI on work, primarily
within public sector institutions. It aims to inform policymakers and public sector leaders of the adoption
trends of generative AI amongst Dubai Government employees and the measures that can be taken to
better prepare government agencies and the workforce in general for the challenges and opportunities
that arise from working with generative AI applications.

His Excellency Abdulla Ali Bin Zayed Al Falasi, Director-General of the Dubai Government Human
Resources Department, said: “Empowering government employees to engage with generative artificial
intelligence is in line with the vision of our wise leadership and supports our strategic direction toward
building a proactive, smart government—one that is flexible, forward-looking, and capable of
transforming challenges into opportunities. This reinforces Dubai’s leading role in shaping the future of
government work.”

H.E. added: “The report ‘Generative AI Adoption Amongst Dubai Government Employees,’ launched in
partnership with the Mohammed bin Rashid School of Government, represents a pivotal step in our
efforts to build a future-oriented government model rooted in innovation and artificial intelligence. It also
affirms that our human capital is well-equipped, efficient, and confident to keep pace with global
transformations. At the Dubai Government Human Resources Department, we have developed a clear
roadmap to enhance the readiness of government human resources. This roadmap prioritises the
development of digital skills, fostering a culture of innovation, and creating a flexible and supportive
environment for the integration and effective use of generative AI tools.”

Al Falasi further emphasised that the findings of the report serve as a practical reference for formulating
proactive policies, designing specialised training programmes, and updating work systems, in line with
the rapid advancements in this field. H.E. said: “We firmly believe in the importance of establishing an
integrated system for AI governance within the government work environment—one that ensures the
ethical and effective use of these technologies, enhances institutional efficiency, and upholds the
fundamental principles of privacy and reliability.”

For his part, His Excellency Dr. Ali bin Sebaa Al Marri, MBRSG’s Executive President, said: “As part of its
mandate to equip and empower government leaders, the Mohammed Bin Rashid School of Government
remains committed to providing reliable data and resources to inform decision and policymaking across
government departments.”

“With its research capabilities, the MBRSG has become a leading center for future of government
research, capacity building and public policy consulting. With that in mind, our dedicated AI governance
policy research team are once again leading the way, in collaboration with our partners at the Dubai
Government Human Resources Department, with a new report that focuses on generative artificial
intelligence– a breakthrough that is quickly transforming entire industries, including the government
sector,” H.E. Al Marri added. “The conclusions drawn from this study will be essential in formulating
policies that support innovation while ensuring adoption of AI advancements in an inclusive, safe, and
ethically guided manner.”

The report uncovered important insights on the behaviours, trends, opportunities and challenges
associated with the rise of generative AI. For example, an overwhelming majority of public sector
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