Page 138 - SLC PR REPORT - FEBRUARY 2025

2/19/25, 4:52 PM Hamdan bin Mohammed approves initiatives to boost social welfare, digital transformation in Dubai – UAE BARQ
Unified Digital Platform Initiative
The meeting also saw approval being accorded for the Unified Digital Platform Initiative to integrate government digital
services in Dubai under a single platform, streamlining the user experience for residents, businesses, and visitors. The
initiative aligns with the Services 360 Policy and aims to position Dubai among the top three global cities for digital
services by 2027. It consolidates platforms such as ‘Dubai Now,’ ‘Invest in Dubai,’ and ‘Visit Dubai,’ and features
special portals for mobility, construction, legal affairs, and commerce. By 2027, the initiative targets full digital service
coverage, a 95% customer satisfaction rate, a 95% digital adoption rate, and a 60% improvement in service efficiency.

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