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Press release

Al Ansari Exchange Introduces Cash Payout Service for
ILOE Claims in Collaboration with the Insurance Pool

Dubai, UAE – July 20, 2025 – Al Ansari Exchange, the UAE’s leading remittance and foreign
exchange company, has introduced a new cash payout service for Involuntary Loss of Employment
(ILOE) insurance claims in partnership with the ILOE’s Insurance Pool PSC. The service is now
available across more than 270 Al Ansari Exchange branches nationwide.

This initiative aligns with Al Ansari Exchange’s strategy to expand its portfolio of accessible and
inclusive financial services, aiming to provide integrated solutions for insured individuals under
the ILOE scheme supervised by the Ministry of Human Resources and Emiratisation, which offers
eligible insured individuals cash compensation for a limited period in the event of unemployment.

“Providing accessible financial solutions to individuals across all segments of society is at the heart
of our mission,” said Ali Al Najjar, Chief Operating Officer of Al Ansari Exchange. “This new
cash payout service for ILOE claims ensures that beneficiaries receive timely support when they
need it most, with the added convenience of our nationwide network.”

As one of the channels for premium collections under the ILOE scheme managed by ILOE
Insurance Pool, Al Ansari Exchange now extends its services to allow customers to conveniently
collect their claims payout in cash at any of its branches across the UAE.

“This service will provide an important additional channel for paying ILOE's claims, thus
facilitating access to compensation for subscribers,” said Abdellatif Abuqurah, Chairman of
ILOE’s Insurance Pool. “This reflects the ILOE's Insurance Pool commitment to providing the
highest quality standards for services in line with the government's directives.”

The insured individuals must submit their claims within 30 days from the date of unemployment
through the ILOE Scheme website at www.iloe.ae, the ILOE mobile application, or by calling the
dedicated ILOE call centre at 600599555. Customers can also check the status of their claims
through these channels to complete the process of receiving their compensation upon approval.

This new service underscores Al Ansari Exchange’s role in supporting the financial well-being of
the workforce in the UAE, reinforcing its mission to deliver customer-centric solutions that
respond to evolving community needs.

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