Page 748 - MOET PR REPORT- SEPTEMBER 2025

of innovative solutions as well as elevating and designing services according to the evolving needs
of customers. This contributes to creating more seamless and efficient experiences, thus
supporting the efforts to streamline procedures and ensure zero bureaucracy across different areas
of work.

The forum featured presentations on digital services being developed and re-engineered by the
Ministry of Economy and Tourism in the upcoming phase, aimed at enhancing beneficiaries’
experiences. Discussions highlighted the latest updates on the Zero Bureaucracy Programme, its
tangible achievements to date, and their role in strengthening the competitiveness of government
services in the UAE.

The forum also examined future visions and innovative practices designed to improve government
service effectiveness and streamline procedures for citizens, residents, and visitors.

During the event, the Ministry of Economy and Tourism launched a new initiative in support of the
Zero Bureaucracy Programme, titled “Excellence in Leadership.” The initiative aligns with the
Ministry’s vision of placing people at the centre of its priorities and aims to enhance the quality of
life for all citizens and residents in the UAE. It empowers individuals to fully leverage available
opportunities while strengthening their capacity for productivity and creativity.

The initiative also complements the second phase of the Zero Bureaucracy Programme, which
focuses on individuals and institutions, particularly SMEs. Furthermore, it contributes to building a
more prosperous and advanced society and underscores the UAE’s commitment to supporting and
empowering people across all aspects of life.

The forum also marked the graduation of a new cohort from the Digital Service Design Course,
which equips participants with essential principles and fundamentals for designing innovative
digital services. The course is based on the UAE Government’s Government Services Development
Methodology 2.0 and is designed to deliver seamless experiences that save time and effort for
customers. Additionally, it contributes to preparing qualified national professionals capable of
effectively supporting the UAE’s zero-bureaucracy initiatives.

https://www.wam.ae/en/article/bljfaps-ministry-economy-and-tourism-organises-second-zero