Page 102 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 1:56 PM Home - Trail Reporters
“Our Downdetector platform offers real-time visibility into service disruptions, helping users and
businesses stay informed and respond effectively,” said Hamdy Farid, SVP of Product at Ookla. “Many
leading retailers, social media platforms, internet providers, streaming services, gaming companies,
and financial institutions rely on Downdetector to monitor outages and understand the root causes of
connectivity issues.”

The report also includes a region-wise breakdown of the biggest outages:

On a global scale, Facebook's outage on March 5 was the largest, with over 11.1 million users across
the world reporting issues. Facebook and Instagram outages impacted the Asia-Pacific region the
most, followed by widespread disruptions to Microsoft 365 and local services like PayPay and Jio.

The European region was adversely affected by Facebook and WhatsApp outages, along with
interruption in the services of German telecom providers 1&1 and Deutsche Telekom.

In Latin America, disruptions to Facebook, Instagram, and WhatsApp were experienced widely, along
with outages of local services like Bait and Nubank.

While Microsoft 365 and Facebook outages significantly impacted the Middle East and Africa region,
disruptions to local telecom providers like Telkom, MTN, and Vodacom were seen as well.

Across the United States and Canada, Facebook, CrowdStrike, and AT&T outages were most
significant, followed by interruptions in various gaming services and ISPs. Notably, when a routine
software update of Crowdstrike went awry on July 19, nearly five million user-reports on Downdetector
linked to services that use Crowdstrike or Microsoft (including emergency services, airlines, and ride-
sharing apps) were reported.

“In such scenarios, early detection, problem isolation, and user communication becomes critical for
local telecom operators and service providers. Leveraging Downdetector Explorer, operators can
understand the size and scale of incidents — and rapidly act to resolve issues that matter most to
consumers,” said Farid.

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