Page 189 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 2:43 PM AFRICA NEWSROOM – LOMEGAZETTE
The European region was adversely affected by Facebook and WhatsApp outages, along with interruption in
the services of German telecom providers 1&1 and Deutsche Telekom.

In Latin America, disruptions to Facebook, Instagram, and WhatsApp were experienced widely, along with
outages of local services like Bait and Nubank.

While Microsoft 365 and Facebook outages significantly impacted the Middle East and Africa region,
disruptions to local telecom providers like Telkom, MTN, and Vodacom were seen as well.
Across the United States and Canada, Facebook, CrowdStrike, and AT&T outages were most significant,
followed by interruptions in various gaming services and ISPs. Notably, when a routine software update of
Crowdstrike went awry on July 19, nearly five million user-reports on Downdetector linked to services that
use Crowdstrike or Microsoft (including emergency services, airlines, and ride-sharing apps) were reported.
“In such scenarios, early detection, problem isolation, and user communication becomes critical for local
telecom operators and service providers. Leveraging Downdetector Explorer, operators can understand the
size and scale of incidents — and rapidly act to resolve issues that matter most to consumers,” said Farid.

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