Page 235 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 2:53 PM Africa-Newsroom - LAABALI
“Our Downdetector platform offers real-time visibility into service disruptions, helping
users and businesses stay informed and respond effectively,” said Hamdy Farid, SVP
of Product at Ookla. “Many leading retailers, social media platforms, internet providers,
streaming services, gaming companies, and financial institutions rely on Downdetector
to monitor outages and understand the root causes of connectivity issues.”
The report also includes a region-wise breakdown of the biggest outages:
On a global scale, Facebook's outage on March 5 was the largest, with over 11.1
million users across the world reporting issues. Facebook and Instagram outages
impacted the Asia-Pacific region the most, followed by widespread disruptions to
Microsoft 365 and local services like PayPay and Jio.
The European region was adversely affected by Facebook and WhatsApp outages,
along with interruption in the services of German telecom providers 1&1 and Deutsche
Telekom.
In Latin America, disruptions to Facebook, Instagram, and WhatsApp were experienced
widely, along with outages of local services like Bait and Nubank.
While Microsoft 365 and Facebook outages significantly impacted the Middle East and

Africa region, disruptions to local telecom providers like Telkom, MTN, and Vodacom
were seen as well.
Across the United States and Canada, Facebook, CrowdStrike, and AT&T outages
were most significant, followed by interruptions in various gaming services and ISPs.
Notably, when a routine software update of Crowdstrike went awry on July 19, nearly
five million user-reports on Downdetector linked to services that use Crowdstrike or
Microsoft (including emergency services, airlines, and ride-sharing apps) were
reported.
“In such scenarios, early detection, problem isolation, and user communication
becomes critical for local telecom operators and service providers. Leveraging
Downdetector Explorer, operators can understand the size and scale of incidents —
and rapidly act to resolve issues that matter most to consumers,” said Farid.

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