Page 309 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

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“Our Downdetector platform offers real-time visibility into service disruptions, helping users and businesses stay
informed and respond effectively,” said Hamdy Farid, SVP of Product at Ookla. “Many leading retailers, social media
platforms, internet providers, streaming services, gaming companies, and financial institutions rely on Downdetector to
monitor outages and understand the root causes of connectivity issues.”

The report also includes a region-wise breakdown of the biggest outages:

On a global scale, Facebook's outage on March 5 was the largest, with over 11.1 million users across the world
reporting issues. Facebook and Instagram outages impacted the Asia-Pacific region the most, followed by widespread
disruptions to Microsoft 365 and local services like PayPay and Jio.

The European region was adversely affected by Facebook and WhatsApp outages, along with interruption in the
services of German telecom providers 1&1 and Deutsche Telekom.

In Latin America, disruptions to Facebook, Instagram, and WhatsApp were experienced widely, along with outages of
local services like Bait and Nubank.

While Microsoft 365 and Facebook outages significantly impacted the Middle East and Africa region, disruptions to local
telecom providers like Telkom, MTN, and Vodacom were seen as well.

Across the United States and Canada, Facebook, CrowdStrike, and AT&T outages were most significant, followed by
interruptions in various gaming services and ISPs. Notably, when a routine software update of Crowdstrike went awry on
July 19, nearly five million user-reports on Downdetector linked to services that use Crowdstrike or Microsoft (including
emergency services, airlines, and ride-sharing apps) were reported.

“In such scenarios, early detection, problem isolation, and user communication becomes critical for local telecom
operators and service providers. Leveraging Downdetector Explorer, operators can understand the size and scale of
incidents — and rapidly act to resolve issues that matter most to consumers,” said Farid.

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