Page 335 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

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Hamdy Farid - SVP of Product

Downdetector by Ookla is the world’s most popular platform for online service status
information. By leveraging over 25 million monthly reports from individual users, real-

time analysis, and verification of outage reports, Downdetector Explorer helps ISPs,

mobile network operators, technology companies, banks, and other organizations

understand the size and scale of incidents — and rapidly act to resolve issues that matter

most to their customers.

Key findings from the report include:

Social media platforms like Facebook, Instagram, and WhatsApp were most impacted,
affecting millions of users.

Furthermore, Internet Service Providers (ISPs) and gaming services were also significantly
impacted, underscoring both the complexity of the internet itself, and the needs of network-
reliant services on this complex ecosystem.

Though the outages were worldwide, key regions like the Asia-Pacific, Europe, Latin America,
the Middle East, Africa, and the United States experienced substantial service disruptions.

“Our Downdetector platform offers real-time visibility into service disruptions, helping

users and businesses stay informed and respond effectively,” said Hamdy Farid, SVP of

Product at Ookla. “Many leading retailers, social media platforms, internet providers,
streaming services, gaming companies, and financial institutions rely on Downdetector to

monitor outages and understand the root causes of connectivity issues.”

The report also includes a region-wise breakdown of the biggest outages:

On a global scale, Facebook's outage on March 5 was the largest, with over 11.1 million

users across the world reporting issues. Facebook and Instagram outages impacted the

Asia-Pacific region the most, followed by widespread disruptions to Microsoft 365 and
local services like PayPay and Jio.

The European region was adversely affected by Facebook and WhatsApp outages, along

with interruption in the services of German telecom providers 1&1 and Deutsche
Telekom.

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